Damage & claims

Something damaged, lost or late? Here is what to do.

Report

Open the shipment and tap Report a problem – up to 14 days after delivery (Gold: 30 days). Describe what happened, upload photos and enter the amount.

Review

Our team compares the photos of the contents, pickup and delivery, the GPS history and the chat. The driver is heard.

Decision

If the claim is approved, we refund the damage up to the declared value. The driver's payout stays on hold until the decision.

Tips

Enter the correct value when booking.
Photograph the contents before packing.
Check the shipment at handover.